The #Twitterati #Weberati #Digerati of 2015 – TIME
New Google Doodle Celebrates Earth Day 2015
Happy Earth Day – every day is Earth day!
Riding the social technology rocket ship #IBMSocialStudy
An excellent post on social business by Julie Yamamoto of IBMCAI with 2 insightful, useful reports: IBM Business Tech Trends #IBMBTT by Susanne Hupfer and Sandy Carter + #IBMSocialStudy by Alison Fether.
Are you sitting on the social technologies launch pad, poised for takeoff? Already soaring in digital engagement? Or still working out how to build a starship?
Social technology adoption has more than doubled in the past two years, and leading enterprises are achieving a wide range of objectives from social capabilities (Source: IBM Business Tech Trends Study). But it’s a long way to the stars – and the path is not always clear.
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The Value of Customer Experience, Quantified
A great, insightful read on Customer Experience. CX drives sales, CX drives membership (loyalty), and ultimately, CX drives the business. And guess who’s in the driver’s seat? Social employees.
Amar Trivedi 